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Custom Cake/ Treat Order Terms and Conditions

 

Payments

All sales are FINAL once payment has been made. All Payments must be made within 24 hours of receipt to secure and confirm the order. Payment not made in this timely manner will result in the invoice being canceled. A 24-hour hold is only a complimentary hold.

Full payment is required to secure your order for all Cake/Treat orders under $300.

For any order of $301 or more, a non-refundable 50% retainer is required at the time of order confirmation to secure your date and cake/treat order. The final payment is due one week before your event.

Full payment is required for any order requested within the week of the due date. Any order placed within the week it is needed will incur a rush fee. Fees are an additional  25% of the total cake order.

All payments are made through PayPal Invoice. Payment can be made with a credit or debit card. NO CHECKS!

 
Cake / Treat Changes 
Changes to your cake /treat order: size, description, flavors, etc., will be accepted until one week before the event date. After that lockout date, we cannot accept any changes. 

Delivery and Set-up 
Delivery and setup are required for all wedding cakes and some multiple-tier special occasion cakes. Delivery is a minimum of $75 for cakes within a 5-mile radius of Betty Black Baking. All other deliveries outside the 5-mile radius are $2 per mile, one-way. If you would like to pick up your cake, please keep in mind that you must have enough space in your vehicle to carry it on the floor. Please make pick-up arrangements beforehand. 

Cancellation Policy 
In the event of cancellation, Cakes / Treats canceled before the 7-day lockout date.  The non-refundable 50% retainer will not be refunded. Cakes/ Treats canceled after the 7-day lockout date will not be refunded. If something affects your scheduled event date, please get in touch with me to discuss options. If credit is given for a future date, it must be used within 90 days of the canceled date. Communication is key; if you are up-front about any issues with your date, I will work hard to accommodate you. I understand that things can come up beyond your control. 

 

Guarantee 
I promise to do everything I can to deliver you a cake that exceeds your expectations. I will work with you at every level to ensure you are delighted with your cake. Please note that the colors and design of the actual cake may vary slightly from any sample picture sent due to the nature of digital and edible components.

 

Pick Up/Delivery

Betty Black Baking cannot be held responsible for any issues with the cake after delivery. Incidents such as food ants, excessive sunlight, & weather conditions are out of Betty Black Baking's control once delivery has been completed. Please note that direct sunlight and temperatures of 75 degrees or higher may have drastic, adverse effects on any cake.

All orders must be picked up at the specified time during order confirmation. Any order picked up more than 1 hour after the scheduled time will incur a late pick-up fee of $25.

Disclaimer:

In the event of an emergency or an issue with your cake delivery, please get in touch with me immediately so I can resolve it! If you are unhappy with your cake, please call me on the day of your event and explain the situation. If you are unhappy with your cake and would like a refund, you must call on the day of your event to arrange a return. Without proof that you are indeed unhappy with the product and will not be using it for your event, I will be unable to issue a refund for a certain percentage of your payment. This is necessary to prevent the rare “If we complain, we’ll get a free cake” issue. I am dedicated to satisfying my client’s cake requirements. 

Please email me if you have any questions.
Email at info@bettyblackbaking.com